FAQs

Mobile Check-In Q & A

With our new mobile check-in, you can complete the entire pre-visit paperwork from the convenience of your car. To begin your visit, click Check-In Today to choose the English or Spanish version. These questions include a place to choose your clinic location and the reason for your visit today, along with your contact information. When completed, the reception team at your clinic location will receive your information and prompt you to complete the pre-visit questionnaires by SMS text message.

Scheduled appointments receive text reminders and confirmations before and on the day of the appointment.  When you receive those texts you will notice a link. This link allows you to update your general information, any insurance changes, and medical history without filling out paper forms before your appointment. If you are an established patient, much of this information will already exist in your profile and all you will need to do is update and verify any new information. When everything looks good and you are in the parking lot for your visit, click the green “I Have Arrived”. The reception team will see your arrival and call to notify you to come inside.

Yes! Look for ‘PCMC-Guest’ in your wifi options.

We are aware of a few glitches within the system that can cause error messages. If you are concerned that our reception team is not receiving your submissions, please do not hesitate to call or walk-in to bring attention to the issue. 

Anyone who needs to be seen will need to fill out a separate form. For example, a mom and son both need testing so the mom will fill out the form for herself and complete the form again for her son. To begin a walk-in visit, click here.

Yes, the paperwork you have traditionally been given is still available to be completed inside in person. The mobile check-in option gives you the freedom to complete the same paperwork in your own safe space within your car if you are a walk-in visit or up to 7 days prior if you are coming for a scheduled appointment. Our hope is to lessen your risk of exposure to other illness and make your visits more efficient.

COVID has challenged us to become creative in how to best serve our patients and protect our staff. The mobile check-in system allows patients to by-pass some of the more tedious aspects to healthcare like waiting rooms, filling out forms, and phone wait times. Our capacity to cope with the huge need in our community has stretched and grown us. Thank you for bearing with us through the growing pains. We had a great response in 2020 allowing for curbside visits and we hope that in 2021 you will come to find PrimeCARE Mobile Check-In makes visiting a provider a little easier! 

Frequently Asked Questions

Got questions? We have answers. Find the most common questions we hear from patients below. If you still have questions after reading these, please contact us.

Our Mobile Check-in sends reminders and confirmations to you via text 7 days before. Your text message from PrimeCARE will include a link to confirm pre-visit details like insurance, symptoms, etc.  After completing your registration and intake questionnaire, you will be able to press the green “I Have Arrived” button the day of your appointment. You can complete the registration and intake questionnaire in the 7 days prior to your visit at your convenience. If you don’t currently have an appointment, please plan to Check-In Today

To serve you best and protect our community, please stay in your vehicle and click the link at the top of this page to Check-In Today. Our reception team will see your submission and will send you your check-in registration link to the phone number your submitted. This SMS link will allow you to register in your browser. 

We believe the best time to see a provider is when you are most in need. This is why we have chosen to be available 7 days a week with extended weekday hours. Our practice can serve as your PCP and we hope to earn your trust as an established patient. We encourage you to schedule an upcoming visit for a wellness check-up or medication refill. Schedule a visit now (Walk-In) for illness, injuries, or testing (COVID, FLU, STREP) that you need immediate care for.

Telehealth visits are scheduled appointment.  If you have an urgent medical need, a walk-in visit will be best. Click Check-In Today to begin a walk-in visit. 

We can provide a COVID test during a walk-in visit. To start the process, please click the button Check-In Today and provide your name, date of birth and phone number. An automated text begins the mobile check-in process. Upon completing your check-in questionnaire , a reception team member will contact you directly to a drive-thru or in-clinic appointment.

The HEALOW APP allows you to have access to your Patient Portal on your phone.

Our reception team will help you schedule your appointment at the location nearest you by phone.

  • Searcy (501-279-9000) 
  • Oak St. (501-327-7100)
  • Salem (501-764-1800)
  • North Little Rock (501-812-6655)

Our clinics can see walk-in visits for urgent, but non-life threatening situations. For example, a cut needing stitched or a broken bone. Our Searcy, North Little Rock, and Oak St. clinics are X-Ray capable. We encourage you to visit the nearest Emergency Room if you are experiencing severe chest pain.

Yes, we are X-Ray capable at 3 of our 4 clinics. Visit the Searcy, North Little Rock, or Oak St. Clinic in Conway.

A PrimeCARE provider submits a referral to our Referral Team. They gather the information needed from our clinic and submit patient documents to the specialty clinic. From there, the speciality clinic will likely make contact with you to schedule an appointment after reviewing your records. In certain situations, you may hear from the PrimeCARE Referral Team directly, but in most cases, the responsibility to communicate lies with the specialty clinic.

Most referrals take between 2 weeks and 2 months depending on the specialty. The speed is entirely dependent on the patient load and current availability of the clinic you’re being referred to.

PrimeCARE submits visit information to the insurance. The insurance company then decides what’s covered and where it’s applied (deductible, co-insurance, etc.). After communicating with the insurance company, statements from PrimeCARE are sent to patients.

Copays, deductibles, co-insurance may be required upfront according to your insurance policy.

Yes, but we understand life happens. The first missed visit is not charged. The 2nd missed visit is a $50 charge. The 3rd missed visit will be charged at the standard appointment rate. Appointment reminders are sent out to your designated telephone number prior to your appointment day.

Unfortunately, no. There are too many variables in what your policy covers and pays for, as well as, what you will need during your visit, to be able to estimate that up front.

Yes! PrimeCARE is more than willing to work with our patients to find a suitable payment plan. Please call the billing department to begin the process.

Most do! Wellness visits are often completely covered by insurance BUT any additional labs, shots, or procedures are billed in addition to the visit.

Our nurse on call is available 7 days a week. If you are having a medical emergency, please call 911. If you have a non-emergent issue you need addressed outside of clinic hours, call your PrimeCARE location and you will be directed to reach our on call nurse.

  • Searcy (501-279-9000) 
  • Oak St. (501-327-7100)
  • Salem (501-764-1800)
  • North Little Rock (501-812-6655)

Mid-Level Providers see patients alongside the supervising physicians in a clinic or hospital setting. Mid-Level providers can evaluate, treat, and prescribe for the majority of care in a family practice setting. Some designations for mid-level providers would be PA-C (Certified Physician Assistant) and APRN/NP (Advanced Practice Registered Nurse or Nurse Practitioner). PrimeCARE utilizes this model because all of our Providers are held to the same high standards and work cooperatively within a team environment.

Well child checks are ages 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years, and then yearly.

Yes! Our providers can give a school physical at scheduled or walk in visits.

Yes! Our established, regularly scheduled allergy patients are able to quickly come, receive their “treatment?” and leave without waiting in que with our entire patient load.

A provider may order fasting labs when screening for a variety of issues including things like diabetes, high cholesterol, and risk factors for heart disease. Patients should not eat for 8 hours prior to the lab testing. Water, unsweet tea, and coffee without creamer, milk, or sugar are the only permissible liquids during the fasting period.

PrimeCARE providers are glad to facilitate medication refills, however, to best serve you, some medication refills will periodically require a visit to determine the best medicine and dosage for your body’s needs. Make sure to plan your visit ahead of time so that you won’t run out of medicine.

We have not received any COVID-19 vaccine doses at PrimeCARE yet. Currently, COVID-19 Vaccines are only available to certain groups through a phased plan. Eligibility information is on the Arkansas Health Department site. 

Walk-in 7 Days a Week

PrimeCARE makes seeing a provider easier! Our extended hours and medical expertise are here to help with your urgent, non-life-threatening illness and injuries every day. You don’t need a prior appointment to see a provider and we accept most insurances. In Central Arkansas, you’re never far from convenient family medicine!